Terms and Conditions

By using the Hibernating Rhinos Ltd websites you are deemed to have read and agreed to the terms and conditions:

Welcome to the Hibernating Rhinos Ltd sites (the “Site”). Through the Site, you will have access to resources and content which includes: (a) software and software service offerings (“software”); (b) Web pages, data, messages, text, images, photographs, graphics, audio and video such as podcasts and documents such as press releases, articles, newsletters (“Materials”); and (c) forums, discussion groups, chat areas, bulletin boards, blogs, wikis, e-mail functions, which you can upload, download, share, email, post, publish, transmit or otherwise access or make available Content (as defined below) (“Community Services”). Software, Materials, Community Services, and other information, content and services are collectively referred to as “Content.”

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting Hibernating Rhino’s Ltd terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company are terms of a legal agreement between you (“You” or “Your”) and Hibernating Rhinos Ltd. By accessing or using our Site or Content provided on or through the Sites, you agree to follow and be bound by the following terms and conditions concerning your access to and use of the Site and the Content provided (“Terms of Use”) and our Privacy Policy. Hibernating Rhinos reserves the right to revise the Terms of Use and Privacy Policy at any time without notice and effective when posted.

Privacy Statement

We’re committed to protecting your privacy. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services, promotions and products. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses

Disclaimer of Warranty

The site, and all the content provided on or through the site, are provided on an “As Is” and “As Available” basis. Under no circumstances, shall Hibernating Rhinos Ltd, or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, its websites or material. The website may contain technical inaccuracies or typographical errors. The content of any documents on this website are believed to be current and accurate as of their publication dates. Hibernating Rhinos Ltd. makes not warranty that:

  1. The site or content will meet your requirements.
  2. The site will be available on a timely, secure and error-free basis.
  3. The results obtained from use of the site or any content will be accurate or reliable.
  4. The quality of any content purchased or obtained through the site will meet your expectations.
  5. The content accessed, downloaded or obtained through the site is used at your own discretion and risk.
  6. Hibernating Rhinos does not incur responsibility for any damages to the mentioned list below as a result from download or use of content:
    1. Loss or damage to data.
    2. Loss of business profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss).
    3. Damage caused to your computer, computer software, systems and programs and the data thereon.
    4. Or any other direct or indirect, consequential and incidental damages..

Hibernating Rhinos reserves the right to make changes or update to and monitor the use of the site and content provided on or through the site at any time without notice.

Payment

We accept all major Credit Cards, Bank Transfers as all acceptable methods of payment through Plimus. Our Terms are payment in full for all services and products. Any other form of payment is subject to approval by Hibernating Rhinos.

Cancellation Policy

Notice of cancellation required. Notification for instance, in person, via email and/or fax, or any other means will be accepted subject to confirmation in writing.

To get a refund for orders placed within the last 30 days, please contact sales@ravendb.net

Termination of Agreements and Refunds Policy

Notice of cancellation required. Notification for instance, in person, via email and/or fax, or any other means will be accepted subject to confirmation in writing.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Some of our affiliate partners may also use cookies.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Third Party Links to this website

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Copyright Notice

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Politica insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and Agreement contained herein.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes in how we use our sites customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the customer and ourselves. Accessing of this website and/or undertaking of an Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein.

End User License Agreement for RavenDB Software (the “EULA”)

THIS EULA IS A BINDING LEGAL AGREEMENT. PLEASE CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING THIS SOFTWARE. BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA.

The RavenDB software, and any files that are delivered to you by Hibernating Rhinos Ltd (via on-line transmission or otherwise) to “patch,” update, or otherwise modify the Software, as well as any printed materials and any online or electronic documentation (the “Manual”), and any and all copies and derivative works of such software program and materials (collectively the “Software”) are the copyrighted work of Hibernating Rhinos Ltd, or its suppliers and licensors (collectively referred to herein as “Licensor”). All use of the Software is governed by the terms of this EULA. The Software is distributed solely for use by authorized individuals or entities according to the terms of the License Agreement. Any use, reproduction or redistribution of the Software not expressly authorized by the terms of the EULA is expressly prohibited.

1. License

Subject to the terms and conditions of this Agreement, Licensor allows you to use the provided client library under the MIT open source license solely in order to communicate with the RavenDB application and allows you to use all other RavenDB server software publicly available on the RavenDB website under the terms of the AGPLv3 license, a copy of which is available at https://www.gnu.org/licenses/agpl-3.0.en.html.

Notwithstanding the above, upon your receipt of a product license key for the RavenDB software as a result of your subscription through the RavenDB website then, during the term that such product license key is effective, your use of the Software shall no longer be governed by the AGPLv3 but shall instead be governed by the terms of this EULA, and the specific rights and scope of the license received will be determined based upon which license you select to purchase from the Raven DB pricing page (the “Pricing Page”). All such licenses grant you the non-exclusive, non-transferable, nonsublicensable right to use the provided Software and modify non-compiled source files of the provided Software, all for your own internal commercial purposes, and subject to the terms and conditions of this Agreement and any other restrictions and obligations set forth herein and on the Pricing Page. For the sake of clarity it is hereby clarified that for as long as you have effective license key, you may switch or upgrade to a new released version for no additional charge, however if such new version comprises additional features that were not available to you under the current version, then you will be required to pay the applicable prices under the Buy Page in order to use such new features. Once your license key expires and you choose not to renew the subscription period, then you shall no longer be entitled to use RavenDB software under the terms of this EULA and must delete the software from your servers or otherwise use it under the terms of the AGPLv3 license, as mentioned above.

Notwithstanding anything to the contrary in the foregoing paragraph, you may host the Software on behalf of your end users solely in conjunction with your applications; provided that yours’ end users shall not, at any time, access the Software directly, without a written consent of the Licensor. For the avoidance of all doubt, if you use a developer license you may be required to manually renew your license every 6 months (or such other period determined by Licensor), and manually obtain the applicable certificates for the new period.

2. Ownership

A. All title, ownership rights and intellectual property rights in and to the Software and all copies thereof (including, but not limited to, any titles, computer code, artwork, any related documentation, executable code, shared libraries, proprietary computer protocols and “applets” incorporated into the Software) are owned or expressly licensed by Licensor. The Software is protected by the copyright laws of Israel, international copyright treaties and conventions, and other laws. The Software may contain certain licensed materials, and the licensors of those materials may enforce their rights in the event of any violation of this EULA.

B. Each license purchased for this Software allows you to use the Software for your own commercial purposes in accordance with the purchased number of hardware processing “cores” as indicated on the Pricing Page. The Software may not execute on any cores exceeding the number of permitted cores.

3. Responsibilities of End User

You shall not sublicense or distribute the Software licensed under this EULA and shall not provide any license keys to any third party. Subject to the grant of license in this EULA, you may NOT, in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code, modify, disassemble, decompile, or create derivative works based on the Software, or remove any proprietary notices or labels on the Software, with the exception of the non-compiled source files provided with the Software, including but not limited to template files and script files, which may be modified for your own use. Failure to comply with the restrictions and limitations contained in this Section 2 shall result in immediate, automatic termination of the EULA, including the license granted hereunder, and may subject you to civil and/or criminal liability.

You are responsible for all hosting and operation of the Software. Licensor may also provide you with a subdomain for use with the Software, but such Licensor-provided subdomains are not required for the use of the Software. You should use the subdomain only to host nodes or servers of RavenDB and not any other servers or services. You are solely responsible for the subdomain, all content that you may make available under the subdomain, and all security of the subdomain, and shall indemnify and hold Licensor harmless for any claims against Licensor or damages incurred by Licensor in respect of any of the foregoing. You may use the subdomain only in compliance with applicable law. You shall not host any subdomain that (a) infringes third party intellectual property rights, (b) violates applicable law, (c) promotes any criminal actions or (d) contains any hateful, racist, obscene or otherwise offensive content. Licensor may delete all such subdomains without notice if Licensor in its reasonable commercial judgment believes that the subdomain is being used in breach of this Agreement or applicable law. Licensor may in addition delete any subdomains that are unused for a period of more than six months. The Software and subdomains are not designed or certified for use for the operation of, weapons, weapons systems, nuclear installations, means of mass transportation, aviation, life-support computers or equipment (including resuscitation equipment and surgical implants), pollution control, hazardous substances management, or for any other application in which the failure of the any product, service or system could create a situation where personal injury or death may occur. Licensor has no liability for any damages resulting from the use of the Software or subdomains in any of the foregoing.

4. Payments

You shall make payments as you have agreed on Pricing Page. All payments shall be made without withholding or deduction, except as required by law. If you are required by law to withhold or deduct any amount from amounts due hereunder, you shall make payment of such additional amounts as are required to ensure that Licensor receives the full amount due hereunder as if no such withholding or deduction was made. Amounts set forth on the Buy Page do not include applicable taxes or government charges except as may be expressly set forth therein. Late payments shall bear interest at the lower of either 1.5% per month or the highest rate permitted under applicable law. All payments must be made according to instructions provided by Licensor from time to time. Licensor may modify the price, content, or nature of the offered subscription at any time. Licensor may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on the Site. Licensor may change the fees and charges in effect or add new fees and charges from time to time to offered subscriptions.

5. Termination

This EULA shall be in effect commencing as of the date that you accept the terms and conditions hereof and, provided that you make all required payments, shall continue in effect until the expiration of the indicated term on the Pricing Page (the “Initial Term”). Upon conclusion of the Initial Term, this EULA shall renew automatically for subsequent periods of one year each (each a “Renewal Term” and together with the Initial Term, the “Term”).

You may terminate the EULA at any time by (i) removing the Software from your hard drive; and (ii) notifying Licensor of your intention to terminate this License Agreement. Licensor may, terminate this EULA immediately in the event that you fail to comply with the terms and conditions contained herein (including without limitation any required payment terms) and do not rectify such non-compliance within 30 days from being notified of such noncompliance. This EULA will terminate automatically if you fail to make payment of applicable amounts within 45 days of the due date, and renewal of this EULA will be subject to renegotiation of applicable pricing terms. Upon termination of the EULA for any reason, all licenses granted herein shall immediately terminate, provided that you may continue to use all Software under the terms of the MIT license (for client libraries) AGPLv3 (for server software) as set forth in the first paragraph of Section 1 of this EULA, and all use of the Software following expiration or termination of this Agreement will be deemed to be under the foregoing terms of the MIT license (for client libraries) AGPLv3 for server software). No refunds will be provided upon termination of this EULA for any reason.

6. Limitation of Liability

NEITHER LICENSOR NOR ITS PARENT, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, LOSS OF GOODWILL, INACCRUATE DATA, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, LICENSOR SHALL NOT BE LIABLE IN ANY WAY FOR THE LOSS OR DAMAGE TO PRODUCT DATA, LAYOUTS, TEMPLATES, ARTWORK, PRICING AND OTHER INFORMATION STORED BY THE SOFTWARE. LICENSOR SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING, BUT NOT LIMITED TO, ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL LICENSOR BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES. The above disclaimers of liability shall apply to the extent permissible under applicable law. Licensor has no liability or responsibility for any version of the Software that you have modified.

7. Equitable Remedies

You hereby agree that Licensor would be irreparably damaged if the terms of this EULA were not specifically enforced, and therefore you agree that Licensor shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this EULA, in addition to such other remedies as Licensor may otherwise have available to it under applicable laws. In the event any litigation is brought by either party in connection with this EULA, the prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys’ fees and other expenses incurred by such prevailing party in the litigation.

8. Support

Hibernating Rhinos Ltd provides support for customer who purchased the support options shown at: https://ravendb.net/support. Any support will be provided pursuant to the Support Policy which is incorporated by reference into this EULA and which may be amended from time to time.

9. Changes to the Agreement

Hibernating Rhinos Ltd reserves the right, at its sole discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this EULA when Hibernating Rhinos Ltd upgrades the Software, effective upon prior notice as follows: Hibernating Rhinos Ltd will post notification of any such changes to this EULA on the HibernateRhinos.com website and will post the revised version of this EULA in this location, and may provide such other notice as Hibernating Rhinos Ltd may elect in its sole discretion, which may include by email, postal mail or pop-up screen. If any future changes to this EULA are unacceptable to you or cause you to no longer be in compliance with this EULA, you may terminate this EULA in accordance with Section 5 herein. Your installation and use of any updated or modifications to the Software following notice of changes to this EULA as described above will mean you accept any and all such changes. Hibernating Rhinos Ltd may change, modify, suspend, or discontinue any aspect of the Software at any time. Hibernating Rhinos Ltd may also impose limits on certain features or restrict your access to parts or all of the Software without notice or liability. You have no interest, monetary or otherwise, in any feature or content contained in the Software.

10. Miscellaneous

This EULA shall be deemed to have been made and executed in Israel without regard to conflicts of law provisions, and any dispute arising hereunder shall be resolved in accordance with the laws of the State of Israel in the competent courts of Tel Aviv, Israel. Notwithstanding the foregoing, Licensor may seek an injunction or other interim equitable relief in any court of competent jurisdiction. You agree that any claim asserted in any legal proceeding by one of the parties against the other shall be commenced and maintained in Israel, having subject matter jurisdiction with respect to the dispute between the parties. In the event that any provision of this EULA shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible, and the remaining portions of this EULA shall remain in full force and effect. This EULA constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements. Licensor may assign its rights hereunder to any third party upon notice to you. You may not assign all of your rights and obligations hereunder to any third party without Licensor’s prior written consent, except that such consent shall not be required for the assignment of all of your rights and obligations hereunder to a purchaser of all or substantially all of your assets or share capital, or which is otherwise a successor to your business, provided that a senior officer of the successor entity provides Licensor with notice of the assignment, appropriate billing information, and a written commitment to satisfy all obligations hereunder including all payment obligations. Assignments in violation of the foregoing shall be void.

RIGHT OF PUBLICITY. Licensee expressly and irrevocably grants and permits the Licensor with the right to use its business name, logo and trademarks for display and show by Licensor on HR’s webpages or in any other medium. Licensee further agrees to allow Licensor to use its name, logo and URL on other advertisements, promotional materials and related collateral (“Marketing Uses”), including without limitation, for the purpose of demonstrating the usage of the Software by Licensee on its systems.

11. U.S. Government Restricted Rights

If the Software is acquired by or on behalf of any Executive Agency (other than an agency within the Department of Defense (DoD), the Government acquires, in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Computer Software), only those rights in technical data and software customarily provided to the public as set forth in this Agreement. If acquired by or on behalf of any Executive Agency within the DoD, the Government acquires, in accordance with DFARS 227.7202-3 (Rights in commercial computer software or commercial computer software documentation), only those rights in technical data and software customarily provided in this Agreement. In addition, DFARS 252.227-7015 (Technical Data – Commercial Items) applies to technical data acquired by DoD agencies. Any Federal Legislative or Judicial Agency will obtain only those rights in technical data and software customarily provided to the public as defined in this EULA.

OEM Subscription Agreement for RavenDB Software (the “Agreement”)

THIS AGREEMENT IS A BINDING LEGAL AGREEMENT. PLEASE CAREFULLY READ THE FOLLOWING SUBSCRIPTION AGREEMENT BEFORE INSTALLING THIS SOFTWARE. BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

The RavenDB software, and any files that are delivered to you by Hibernating Rhinos Ltd (via on-line transmission or otherwise) to “patch,” update, or otherwise modify the Software, as well as any printed materials and any on-line or electronic documentation (the “Manual”), and any and all copies and derivative works of such software program and materials (collectively the “Software”) are the copyrighted work of Hibernating Rhinos Ltd, or its suppliers and licensors (collectively referred to herein as “Licensor”). All use of the Software is governed by the terms of this Agreement. Any use, reproduction or redistribution of the Software not expressly authorized by the terms of the Agreement is expressly prohibited.

1. License/Subscription

Subject to the terms and conditions of this Agreement, Licensor allows you to use the provided client library under the MIT open source license solely in order to communicate with the RavenDB application and allows you to use all other RavenDB server software publicly available on the RavenDB website under the terms of the AGPLv3 license, a copy of which is available at https://www.gnu.org/licenses/agpl-3.0.en.html.

Notwithstanding the above, upon your receipt of a product license key for the RavenDB software as a result of your subscription through the RavenDB website then, during the term that such product license key is effective, your use of the Software shall no longer be governed by the AGPLv3 but shall instead be governed by the terms of this Agreement, and the specific rights and scope of the license received will be determined based upon which license you select to purchase from the Raven DB pricing page (the “Pricing Page”). Subject to this Agreement and your compliance with all terms and conditions herein, Licensor grant you the non-exclusive, non-transferable, non-sublicensable limited right to use the provided Software (and all updated releases during the Subscription Period) and modify non-compiled source files of the provided Software subject to the terms and conditions of this Agreement and any other restrictions and obligations set forth on the Pricing Page, for the subscription period specified under the Pricing Page (“Subscription Period”). The Pricing Page will include details relating to your Subscription including the charge method whether based on number of instances or a global license subscription. Upon the lapse of any Subscription Period, a new Subscription Period for additional successive periods of 12 months each shall take place automatically and without any further action unless you opt-out of any new Subscription Period. For the sake of clarity prices for any additional Subscription Period may be changed in accordance with the then price list of Licensor.

This license also allows you, during the Subscription Period, to provide services or solutions to third parties clients (“Customers”) using the Software for one (1) application operated by you, provided that such Customers shall not, at any time, access the Software directly, without prior written consent of the Licensor and for as long as any such usage is subject to all terms and conditions hereof. All such Customers shall have written agreements with you containing terms sufficient to ensure that all use of the Software by Customers is in compliance with the terms of this Agreement. Licensor shall be a third party beneficiary of all such written agreements with Customers. Customers are not permitted to authorize any access or rights, including redistribution or sublicense, pertaining to any part of the Software.

2. Ownership

A. All title, ownership rights and intellectual property rights in and to the Software and all copies thereof (including, but not limited to, any titles, computer code, artwork, any related documentation, executable code, shared libraries, proprietary computer protocols and “applets” incorporated into the Software) are owned or expressly licensed by Licensor. The Software is protected by the copyright laws of Israel, international copyright treaties and conventions, and other laws. The Software may contain certain licensed materials, and the licensors of those materials may enforce their rights in the event of any violation of this Agreement.

B. Each license purchased for this Software allows use of the Software for your and your Customers internal commercial purposes in accordance with the purchased number of hardware processing “cores” as indicated on the Pricing Page. The Software may not execute on any cores exceeding the number of permitted cores.

3. Your Responsibilities

You shall not sublicense or distribute the Software licensed under this Agreement and shall not provide any license keys to any third party, except to Customers. Subject to the grant of license in this Agreement, neither you nor your Customers may, in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code, modify, disassemble, decompile, or create derivative works based on the Software, or remove any proprietary notices or labels on the Software, with the exception of the non-compiled source files provided with the Software, including but not limited to template files and script files, which may be modified for your own use. Failure to comply with the restrictions and limitations contained in this Section 2 shall result in immediate, automatic termination of the Agreement, including the license granted hereunder, and may subject you to civil and/or criminal liability.

Either you or your Customer, as you may determine in your discretion, are responsible for all hosting and operation of the Software. Licensor may also provide a subdomain for use with the Software, but such Licensor-provided subdomains are not required for the use of the Software. You and your Customers should use the subdomain only to host nodes or servers of RavenDB and not any other servers or services. You are solely responsible for the subdomain, all content that you or your Customers may make available under the subdomain, and all security of the subdomain, and shall indemnify and hold Licensor harmless for any claims against Licensor or damages incurred by Licensor in respect of any of the foregoing. You and your Customers may use the subdomain only in compliance with applicable law. You and your Customers shall not host any subdomain that (a) infringes third party intellectual property rights, (b) violates applicable law, (c) promotes any criminal actions or (d) contains any hateful, racist, obscene or otherwise offensive content. Licensor may delete all such subdomains without notice if Licensor in its reasonable commercial judgment believes that the subdomain is being used in breach of this Agreement or applicable law. Licensor may in addition delete any subdomains that are unused for a period of more than six months. The Software and subdomains are not designed or certified for use for the operation of, weapons, weapons systems, nuclear installations, means of mass transportation, aviation, life-support computers or equipment (including resuscitation equipment and surgical implants), pollution control, hazardous substances management, or for any other application in which the failure of the any product, service or system could create a situation where personal injury or death may occur. Licensor has no liability for any damages resulting from the use of the Software or subdomains in any of the foregoing.

4. Payments

You shall make payments as you have agreed on Pricing Page according the type of subscription elected by you. All payments shall be made without withholding or deduction, except as required by law. If you are required by law to withhold or deduct any amount from amounts due hereunder, you shall make payment of such additional amounts as are required to ensure that Licensor receives the full amount due hereunder as if no such withholding or deduction was made. Amounts set forth on the Pricing Page do not include applicable taxes or government charges except as may be expressly set forth therein. Late payments shall bear interest at the lower of either 1.5% per month or the highest rate permitted under applicable law. All payments must be made according to instructions provided by Licensor from time to time.

In the event your subscription license is based on instances the following terms shall apply:

Reports and Payments. Within 15 days following the end of each calendar quarter, you shall deliver to Licensor a written report certified by your CFO or accountant, that lists, inter alia, the Customers’ identity, the number of the Software deployment , and number of instances use by each Customer during the applicable reporting quarter (if you don’t want to disclose your Customer you can list them by numbers but you must disclose all other above requested information). Licensor will review such reports and invoice you with an applicable invoice within 15 days. You shall pay each invoice within thirty (30) days as of the date of invoice.

Audit RightsDuring the Term and for at least two (2) years thereafter, you agree to permit Licensor, either itself or through an independent auditor to examine and audit any records relevant to the use of the Software, the services provided to Customers by means of the Software and any related records during reasonable business hours. If any such audit uncovers a deficiency in reporting or payment or breach of this Agreement, any underpayment shall be subject to interest at the lower of (a) a rate of one and a half percent (1.5%) per month or portion thereof or (b) the maximum interest rate permitted by applicable law. Furthermore, if any such audit uncovers a deficiency in reporting or payment by more than 5% of the total payments actually paid to Licensor by you according to this Agreement, you shall, in addition, bear the audit expenses.

5. Term and Termination

This Agreement commences on the date of subscription for the Software under the Pricing Page and continue for as long as you use the Software or otherwise provides services to Customers by means of the Software (the “Term“).

Notwithstanding the above and for the sake of clarity, payment for a Subscription Period allows you to use and provides services to Customers by means of the Software and any updates released during such Subscription Period; however in the event you cease to pay for any subsequent subscription period then you shall only be entitled to use and provides services by the last version for which you paid for, but you shall not use any new or updated version following the lapse of the Subscription Period (i.e. you can’t release new versions of your software/services with new/updated version of the Software, but maintenance/bug fixes releases for the last version you have will still be available).

You may terminate this Agreement at any time by (i) deleting all Software in the possession of you or your Customers; and (ii) notifying Licensor of your intention to terminate this License Agreement. Licensor may, terminate this Agreement immediately in the event that you fail to comply with the terms and conditions contained herein (including without limitation any required payment terms) and do not rectify such non-compliance within 30 days from being notified of such non-compliance. You are responsible for any breach of the requirements of this Agreement by Customers. This Agreement will terminate automatically if you fail to make payment of applicable amounts within 45 days of the due date, and renewal of this Agreement will be subject to renegotiation of applicable pricing terms. Upon termination of the Agreement for any reason, all licenses granted herein shall immediately terminate, provided that you may continue to use all Software under the terms of the MIT license (for client libraries) AGPLv3 (for server software) as set forth in the first paragraph of Section 1 of this Agreement , and all use of the Software following expiration or termination of this Agreement will be deemed to be under the foregoing terms of the MIT license (for client libraries) AGPLv3 for server software). No refunds will be provided upon termination of this Agreement for any reason.

6. Limitation of Liability

NEITHER LICENSOR NOR ITS PARENT, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, LOSS OF GOODWILL, INACCRUATE DATA, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, LICENSOR SHALL NOT BE LIABLE IN ANY WAY FOR THE LOSS OR DAMAGE TO PRODUCT DATA, LAYOUTS, TEMPLATES, ARTWORK, PRICING AND OTHER INFORMATION STORED BY THE SOFTWARE. LICENSOR SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING, BUT NOT LIMITED TO, ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL LICENSOR BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES. The above disclaimers of liability shall apply to the extent permissible under applicable law. Licensor has no liability or responsibility for any version of the Software that you have modified.

7. Equitable Remedies

You hereby agree that Licensor would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that Licensor shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as Licensor may otherwise have available to it under applicable laws. In the event any litigation is brought by either party in connection with this Agreement, the prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys’ fees and other expenses incurred by such prevailing party in the litigation.

8. Support

This Agreement does not address support issues. Licensor provides support for customer who purchased the support options shown at: https://ravendb.net/support. Any support will be provided pursuant to the Support Policy which is incorporated by reference into this Agreement and which may be amended from time to time.

9. Changes to the Agreement

Hibernating Rhinos Ltd reserves the right, at its sole discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement when Hibernating Rhinos Ltd upgrades the Software, effective upon prior notice as follows: Hibernating Rhinos Ltd will post notification of any such changes to this Agreement on the HibernateRhinos.com website and will post the revised version of this Agreement in this location, and may provide such other notice as Hibernating Rhinos Ltd may elect in its sole discretion, which may include by email, postal mail or pop-up screen. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you may terminate this Agreement in accordance with Section 5 herein. Your installation and use of any updated or modifications to the Software following notice of changes to this Agreement as described above will mean you accept any and all such changes. Hibernating Rhinos Ltd may change, modify, suspend, or discontinue any aspect of the Software at any time. Hibernating Rhinos Ltd may also impose limits on certain features or restrict your access to parts or all of the Software without notice or liability. You have no interest, monetary or otherwise, in any feature or content contained in the Software.

10. Miscellaneous

This Agreement shall be deemed to have been made and executed in Israel without regard to conflicts of law provisions, and any dispute arising hereunder shall be resolved in accordance with the laws of the State of Israel in the competent courts of Tel Aviv, Israel. Notwithstanding the foregoing, Licensor may seek an injunction or other interim equitable relief in any court of competent jurisdiction. You agree that any claim asserted in any legal proceeding by one of the parties against the other shall be commenced and maintained in Israel, having subject matter jurisdiction with respect to the dispute between the parties. In the event that any provision of this Agreement shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible, and the remaining portions of this Agreement shall remain in full force and effect. This Agreement constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements. Licensor may assign its rights hereunder to any third party upon notice to you. You may not assign all of your rights and obligations hereunder to any third party without Licensor’s prior written consent, except that such consent shall not be required for the assignment of all of your rights and obligations hereunder to a purchaser of all or substantially all of your assets or share capital, or which is otherwise a successor to your business, provided that a senior officer of the successor entity provides Licensor with notice of the assignment, appropriate billing information, and a written commitment to satisfy all obligations hereunder including all payment obligations. Assignments in violation of the foregoing shall be void.

RIGHT OF PUBLICITY. Licensee expressly and irrevocably grants and permits the Licensor with the right to use its business name, logo and trademarks for display and show by Licensor on HR’s webpages or in any other medium. Licensee further agrees to allow Licensor to use its name, logo and URL on other advertisements, promotional materials and related collateral (“Marketing Uses”), including without limitation, for the purpose of demonstrating the usage of the Software by Licensee on its systems.

11. U.S. Government Restricted Rights

If the Software is acquired by or on behalf of any Executive Agency (other than an agency within the Department of Defense (DoD), the Government acquires, in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Computer Software), only those rights in technical data and software customarily provided to the public as set forth in this Agreement. If acquired by or on behalf of any Executive Agency within the DoD, the Government acquires, in accordance with DFARS 227.7202-3 (Rights in commercial computer software or commercial computer software documentation), only those rights in technical data and software customarily provided in this Agreement. In addition, DFARS 252.227-7015 (Technical Data – Commercial Items) applies to technical data acquired by DoD agencies. Any Federal Legislative or Judicial Agency will obtain only those rights in technical data and software customarily provided to the public as defined in this Agreement.

Support Policy

  1. Support is only available for versions of the Software identified at https://ravendb.net/support.
  2. Customer agrees to:
    1. provide RavenDB with reasonable details of the nature of and circumstances surrounding the Error,
    2. provide RavenDB with reasonable access to Customer’s environment as necessary to enable RavenDB to provide Support; and
    3. provide RavenDB with reasonable cooperation in the diagnosis and resolution of any Errors.
  3. The terms of Support for our currently available subscriptions are defined below.
    * Local Time is a primary Israel Standard Time (GMT+2).
    Severity Level Initial Response Goals: RavenDB Production Initial Response Goals: RavenDB Professional
    1 – Critical

    Due to an Error in a production environment, the Software is down or seriously impacted, or there is no workaround currently available or the workaround is cumbersome to use, or the Customer data is lost or destroyed, and there is no workaround currently available.

    2 hours
    (Available 24 x 7)(A Support request must be opened via telephone call)
    Next Business Day
    (Available Sunday- Thursday 8:00 – 18:00)
    (A Support request must be opened via telephone call)
    2 – Normal

    The Error is not critical – no data has been lost, and the system has not failed. The Error has been identified and does not prevent normal operation, or the situation may be temporarily circumvented using an available workaround.

    Next Business Day
    (A Support request can be opened either via telephone call or email)
    2 Business Days
    (Available Sun – Thurs, 8:00 – 18:00 Local Time*)
    (A Support request can be opened either via telephone call or email)
    3 – Minor

    Non-critical Errors, general questions, requests for enhancements to the Software.

    2 Business Days
    (A Support request can be opened either via telephone call or email)
    3 Business Days
    (A Support request can be opened either via telephone call or email)
  4. We have no obligation to provide any Support to Customer:
    1. for any software, hardware or other element of the Customer environment not provided by us,
    2. if Customer or a third party has altered or modified any portion of the Software,
    3. if Customer has not used the Software in accordance with Documentation or instructions provided by us, including failure to follow implementation procedures, or
    4. if Customer has failed to replace earlier versions of the Software with Updates made available to Customer.
    5. if Customer does not have a valid support contract.
  5. Support requests that fall under any of the above categories must contact our Technical Support by email, except for critical issues for which a phone call must be followed. The Support telephone number is information provided immediately via email for a paid support contract. If you opt out of purchasing a support contract with licensing Hibernating Rhinos Ltd. reserves the right to implement a two week processing period prior to providing support. If you do not have a current Support subscription and would like to use any of the Support services, please contact sales@ravendb.net. please note that in such case purchasing a Support services may be subject to different terms and conditions than provided while initially purchasing a Support with the license.
  6. We only provide support for the generally available version of the Software. Support is effective for any new generally available version of the Software, for 6 (six) months following the release date of the next generally available version or for the last 3 Updates versions released, whichever is longer. As part of Support, we may provide version Updates. All Updates should be promptly installed as released by the Company during the Support Period. The Company strongly suggests that all Updates installed as released by the Company during the Support Period and the customer acknowledges that any failure to do so could result in an inability to receive Updates and Support and therefore could prevent the Company from performing support services to you. Notwithstanding the above, a Support for an LTS version will be available for 1 (one) year following the release on the next LTS Version.
    End of Support
    Version Release Date End of Support
    RavenDB 6.0 October 2, 2023
    RavenDB 5.4 LTS July 18, 2022
    RavenDB 5.3 November 29, 2021 January 31, 2023
    RavenDB 5.2 LTS June 21, 2021 August 31, 2023
    RavenDB 5.1 November 18, 2020 December 31, 2021
    RavenDB 5.0 July 23, 2020 May 31, 2021
    RavenDB 4.2 LTS May 21, 2019 June 30, 2022
    RavenDB 4.1 August 21, 2018 November 30, 2019
    RavenDB 4.0 February 6, 2018 February 28, 2019
    RavenDB 3.5 October 27, 2016 December 31, 2020
  7. Definitions.“Customer” means the person or entity that purchases Support from RavenDB pursuant to an applicable EULA or such other agreement between Customer and RavenDB.“Documentation” means the documentation made available by RavenDB with the Software, which may be modified from time to time.“Error” means a reproducible failure of the Software to perform in substantial conformity with the specifications set forth in the Documentation.“LTS Version” means a version of the Software which has a long term Support.“RavenDB” means Hibernating Rhinos Ltd.“Software” means the RavenDB software and all Updates which RavenDB makes generally available to Customers.“Support” means the level of support purchased by Customer as described in this Support Policy.“Update” means any modification of the RavenDB Software defined to include remedial modifications of features, patches, bug fix and minor changes to existing functionality.